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University and School Support

We hope that your University experience is an enjoyable and successful one, but if you ever do find yourself facing difficulties or challenges - don't worry! You never have to struggle alone, and there is a huge wealth of support options both within the Business School and from the central University, no matter the issue.

The Student Information Service

A member of the SIS Team provides assistance to two students on campus

The Student Information Service (SIS) is a central-University team whose mission it is to provide general support to students studying in all faculties. You can contact them via telephone, email, or in-person at one of their five information points located across campus.

The Student Information Service webpage has further information about the service and the types of query they can assist you with.


You can email the SIS at


Our Helpline Team are on hand Monday to Friday 9-5 pm.​
Call +44 (0)113 343 7000 (from outside of the UK)​
Call free phone 0800 915 0402, at no charge


The Student Information Points are open from 9am to 5pm Monday to Friday.

Business School Student Support

Are you experiencing personal difficulties?

The LUBS Student Support team can provide information and guidance whenever you need it. If you are experiencing any difficult personal circumstances, you can talk confidentially to one of our Student Support Officers.

A member of the SIS Team provides assistance to two students on campus

We can help if you:

  • Are experiencing personal difficulties affecting your wellbeing, your academic studies or performance, or your attendance
  • Need an extension on a coursework deadline
  • Have missed a coursework deadline or examination
  • Have a disability or long-term health condition
  • Are experiencing changing personal circumstances
  • Are thinking about leaving University


Central University Support

As well as the LUBS student support services the University also provides provides additional support. You can find this information at

Click on the Support at Leeds presentation below to read more about the Support at Leeds services.

Disability support

Disability Services provides support to both current and prospective disabled students at the University of Leeds. Please view the introductory video from the LUBS disability support team to find out what assistance may be available to you:

Download video transcript (docx), File Download

If you require this information in another format, or are having difficulty accessing it, please contact the Student Guide admin at

Out of hours support

The University has a range of daytime support services available, but if you do ever need to talk to someone in the evening then Leeds Nightline provide a listening service run by and for students from 8pm – 2am every night.