The workflows below will help you make initial efforts to troubleshoot and resolve technical issues you encounter, before contacting the IT Service Desk.
The following steps may assist you with many different issues, so please try these first:
If you have tried the above solutions and are still experiencing the issue, or if your issue is not listed above, please contact the University IT Service Desk.
You can visit their website and log-in to open a ticket, or alternatively send an email from your University email address to email@example.com.
When contacting the Service Desk, please ensure you provide as much detail as possible with regards to the issue you’re experiencing. Wherever possible, be sure to include:
The pages in the Digital Learning section of this website been devised by the LUBS Enhancement and Innovation Team and are available under creative commons for you to adapt.
Digital Learning by LUBS Enhancement and Innovation Team is licensed under CC BY-NC-SA 4.0.
Last updated October 2020.